Terms & Policies

Members have to be above the age of 16 years old to attend classes at Tremble. Anyone under the age of 18, a written consent from a guardian will be needed.If a student is injured during class, you must inform the instructor immediately. Students should give us their medical history to avoid any moves that can trigger their weakness.

Please consult a doctor for any health problems before taking a class which may affect your participation in using any of our Services. In the case of any doubt the member shall seek advice from a Medical Doctor who should confirm their ability to exercise.

LATE ARRIVAL

Please arrive 10 minutes before the start of your class. If you happen to be running late, please call our reception, so we can hold your spot. If you are late to class and do not contact the studio, your space may be given to a standby student at the start of class. Grace period of 5 minutes.  First timer clients, please arrive 15 minutes before class to get a rundown on the machine. 

MEMBERSHIP HOLD POLICY

Memberships and class packages are allowed one time 20-day freeze per year at no charge. Any freezes needed more than that will also be 20 days in length and 70 SAR per suspension. To cancel your membership or skip a month, a 7-day notice is required. Email info@tremblestudio.com to cancel or skip.

WAITLIST

If you choose to be waitlisted for class, check if you have been added before the class starts. You will receive an email notification when added to class.  Please note that being added to a waitlist will count as one of your paid classes. The waitlist will add you up to 2 hours before class starts. If you won’t be able to attend, it is your responsibility to remove your name from the Waitlist outside of the 12-hour late cancellation window.

CANCELLATION POLICY

To avoid late cancellation, you must cancel your reservation 12 hours before the start of your class. You can cancel your reservation by calling TREMBLE reception or by logging into your account on the application/website.

Early Cancel: You can cancel your reservation by logging into our live online scheduler and canceling your session at least 12 hours before the start of your scheduled class time. Your prepaid session will then remain in your account for the next time you would like to schedule a class.

Late Cancel: Classes not canceled 12 hours before your scheduled class will be charged a late cancel fee of 100 SAR.

No Show: If you late cancel within 2 hours of class or do not show, you will be deducted from your remaining sessions balance which can not be refunded or credited

A valid credit card must be kept on file for all clients.

FOOTWEAR

Grip socks are required during all classes at Tremble.  You can purchase grip socks from the studio.

CELL PHONES

Kindly avoid the use of cellphones during class as it is distracting to both the instructor and clients.  We also ask that you do not film while class is in session. Make sure that your phone is silent. 

PACKAGES

You can purchase a package from our website or at our studio. Membership and packages do not roll over and must be used before the expiry dates. 

Unused classes will not be credited to your account once the package expires. 

Packages start from the date of first class booking.

RETURNS & REFUNDS

We do not offer refunds on any single classes, class packages, or memberships.

We do not offer extensions on single classes, class packages, or memberships.